Elite Shop Refund & Returns Policy

Overview

Our refund and returns policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@eliteutexas.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address provided in your return acknowledged email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at shop@eliteutexas.com for questions related to refunds and returns.

Refund and Returns Policies

Refund and Cancellation Policy for Tuition & Fees

 

This outlines the obligations and entitlements of both the school and the student if the student withdraws from school before completing the full course of study in which he or she is enrolled.

Any applicable refund will be returned to the student or individual whose payment was received within sixty days after a signed withdrawal form is completed or dismissal for cause. Failure to show up for class does not constitute withdrawal. An official withdrawal form is required in order to be eligible for any refund.

Should a student’s enrollment be terminated or canceled for any reason, all refunds will be made according to the following refund schedule:

  1. Cancellation can be made in person, by electronic mail, or by Certified Mail
  2. All monies will be refunded if:
  •   the school does not accept the applicant or If the course of instruction is discontinued by the school and this prevents the student from completing the course;
  • Cancellation by the third (3rd) business day, before the first class, results in a refund of all tuition paid, except for the registration fee (not to exceed $100.00) and application fee ($125.00) for financed students.
  1. Cancellation after attendance has begun, there are no refunds after the session begins. Students who plan to withdraw must do so before the first day of class. If a session is canceled, students will receive an automatic full refund.
  2. If a student fails a drug test there are no refunds.
  3. Termination Date: In calculating the refund due to a student, the last date of actual attendance by the student is used in the calculation unless earlier written notice is received.
  4. Refunds will be made within 60 days of termination of the student’s enrollment of received Cancellation Notice from the student by check.
  5. Refunds for items of extra expenses to the student, such as books, tools, or other supplies should be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books, and tools before the start date as these materials are needed to complete the course.  Once these materials are purchased, no refunds will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund
  6. There are no refunds for seminars and workshops.
  7. There are no refunds on merchandise purchased in the campus store or online store.

Refund Policy for Students Called to Active Military Service

 

A student who withdraws from any of Elite U’s campuses as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

(a)             If tuition and fees are collected in advance of the withdrawal, a pro-rata refund of any tuition, fees, or other charges paid by the student for the program and cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal.

(b)             A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or

(c)             The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

(1)             Satisfactorily completed at least 90 percent of the required coursework for the program; and

(2)             Demonstrated sufficient mastery of the program material to receive

Credit for completing the program.

The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s) within 60 days after the effective date of termination.

REFUND POLICY-VETERANS EDUCATION RECIPIENTS

In the event, the veteran or other eligible person fails to enter the course, withdraws, or is discontinued therefrom at any time prior to completion of the approved program length for VA students, the amount charged to the student for tuition, fees, and other charges for the completion portion of the course shall not exceed $10.00 (only if a registration fee is charged) plus the approximate pro rata portion of the total charges for tuition, fees, and other charges that the length of the completed portion of the course bears to its total length. The completed portion is the total number of days the student was scheduled to attend (from first to the last date of attendance) multiplied by the scheduled hours of attendance per day. Refunds will be totally consummated within sixty (60) days after termination. The student is not required to request a refund.

For more information on our Refund Policy specific to your course selection